For questions or concerns about your reward, call 855-977-1950

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Quick Tip: Most questions can be answered by reading your reward offer terms and conditions. Please read these terms thoroughly to ensure a smooth process.
     
Frequently Asked Questions
About Reward Center
 
Registering for a Reward
 

Reward Status




 
 
Qualifying Rewards
 
 
Reward Payments
 
 I couldn't find the answer to my Question. What do I do now?
Answers
 
 

Q: If I provide my email address on the reward application or on the web site for the online application, will you use it for anything other than reward verification?

A: By submitting the reward form to dexcom.4myreward.com and clicking the link in the confirmation email, you automatically agree to receive email and other correspondence from Dexcom Inc.. You may opt-out of such email, newsletters and other correspondence by sending a removal request to our customer service department at Dexcom@help.4myreward.com. Your opt-out status will not affect your reward submissions to dexcom.4myreward.com . We will never share your email address or personal information with any unrelated third party except as necessary to fulfill transactions that you initiate.
 
   
 
 
 

Q: Is my privacy protected?

A: Our website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete a reward transaction and ensures that your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided. Security Guarantee: If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us is encrypted, making it extremely difficult to read even if it is wrongly intercepted. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name and address. Standing behind our security technology, we also provide our Website Security Guarantee, further ensuring that you are protected every time you come to our site.
 
   
 
 
 

Q: Do I have to purchase the item from Dexcom Inc. or its reseller in order to qualify for a reward?

A: The reseller that is covered by the reward will be specified in the Terms and Conditions section of the offer. If the item you wish to claim does not have an offer code and is not listed in our website, it is possible that the offer could be from another reward company.
 
   
 
 
 

Q: I bought more than one of the same product that a reward was offered on. Can I submit for more than one reward?

A: Many rewards have a limit on the number of claims that can be submitted on a single promotion. Please review the promotion details on your reward form or website to find out the specific rules for the promotion you are applying for.
 
   
 
 
 

Q: Do rewards expire?

A: Product rewards are only valid for a specific time frame. The offer code may change for the same product as the time frame of the purchase changes, or the offer code may be extended. If the offer code is no longer on the website, it is expired or no longer valid. You may no longer apply for this reward. Refer to your reward documentation for specific dates. Be sure your purchase date falls within the dates of the offer code as stated in the terms and conditions.
 
   
 
 
 

Q: How many days after my purchase can I send in my reward?

A: This varies by reward. Refer to the specific terms for this time frame, as it can be vary from one reward to another.
 
   
 
 
 

Q: I forgot to mail my reward and now it has expired. If I send it in late, will I be able to get my reward?

A: Promotions such as rewards are carefully planned for very specific time frames. If the postmark date has passed for your reward, unfortunately you will not qualify. Be sure to check the dates and apply on time.
 
   
 
 
 

Q: I bought my product during the reward time frame but received it after the reward redemption period expired. Can I still redeem my reward?

A: Yes. Simply provide valid proof that your shipment was delayed such as a packing slip showing when the product was shipped.
 
   
 
 
 

Q: Is there anyway to receive my reward faster?

A: Yes! For a small fee, which will be deducted from your reward amount, Dexcom Inc. offers the No-Wait Reward service level. We guarantee that a payment will be mailed within 5-7 business days of the receipt and approval of your reward documentation.
 
   
 
 
 

Q: What are my payment choices?

A: During registration, you will be asked to choose a payment type. You may be eligible to receive a Check, VISA or American Express Prepaid Reward Card. Normally, reward payments are received [[SLA1]] after approved. The No-Wait Reward option expedites the processing of your reward. No-wait payments are sent out [[SLA2]] from the day of approval.
 
   
 
 
 

Q: Whose name will appear on the reward check?

A: The name on the check will be the same as the name on the reward application. This name must match the billing information on the invoice as stated in the terms and conditions of your reward offer.
 
   
 
 
 

Q: How do I change the name on the reward check?

A: The check will only be made out to the name on the reward application. This name must match the billing information on the invoice as stated in the terms and conditions of your reward offer. There is no way to have it made out to another name.
 
   
 
 
 

Q: Where will my reward reward be sent?

A: The reward reward will be mailed to the address on the reward application. The address must match the billing information on the invoice as stated in the terms and conditions of your reward offer.
 
   
 
 
 

Q: Does my reward check/card ever expire?

A: Yes. Checks are void if not cashed within 90 days of issuance and cannot be reissued. This is indicated in the terms and conditions of your reward offer. There is an expiration date embossed on the front of your Prepaid Card. You may not use your Prepaid Card after the expiration date.
 
   
 
 
 

Q: How do I claim a reward?

A: In order to claim your reward, you must first visit our website at dexcom.4myreward.com and click on Claim Your Reward. You will need your offer code for the product that you will be applying for. If you do not know your offer code, it can be searched for by category or manufacturer. Enter the required information and print the online reward form. Sign the printed form and mail it to the specified address along with all required documentation. You will be able to follow your reward status on our website using your confirmation number or email address.
 
   
 
 
 

Q: The product I bought has two reward offers – one from the manufacturer and one from the store where I bought it. How do I redeem my rewards?

A: In the case of multiple rewards, one of them will often accept copies of the proof of purchase/UPC and sales invoice. Refer to the promotion details on your reward form or consult the website for specific rules.
 
   
 
 
 

Q: I did not get a reward form with my product. Can I still apply for my reward?

A: Yes. All of our product reward applications can be found on our website.  You can begin by clicking on Claim Your Reward at the top of the page and entering your reward offer code. If you do not know the offer code, you can search for your product by category. Then follow our five easy reward redemption steps.
 
   
 
 
 

Q: If I complete the online application, why do I have to mail in the form and information?

A: Filling out the online reward form makes it easy to track the status of your reward. This also ensures that all the information required to validate your reward has been accurately recorded. Dexcom Inc. requires that you mail in the reward form and supporting documentation to verify that the correct product was purchased during the reward promotional period.
 
   
 
 
 

Q: Do I need to use multiple envelopes when submitting more than one reward?

A: You must use a separate mailing envelope and form. Dexcom Inc. must keep individual records of each submitted reward form. Even if more than one of the same reward offer code is being submitted, each must be mailed in their own envelope. Be sure to read the requirements for each application and sign all reward forms.
 
   
 
 
 

Q: How do I obtain an offer code?

A: Obtaining your offer code is easy. It can be located on the reward information document from the website.
 
   
 
 
 

Q: What is a packing slip?

A: Packing slips can be substituted for an invoice or sales receipt. When making a purchase over the phone or online, you receive the package and packing slip through a delivery service. The packing slip must include your bill to and ship to address, where and when the item was purchased, what was purchased as well as the purchase date. All information must meet the requirements as stated in the terms and conditions of the reward offer.
 
   
 
 
 

Q: What is a proof of purchase?

A: The proof of purchase (also commonly referred to as a UPC) is used to show that the correct item for the reward was purchased. It is located on the box or package of the product.
 
   
 
 
 

Q: What is a UPC and where is it located?

A: The UPC barcode is located outside of the box or the package of the product. Each item has a unique UPC, so it is necessary to attach the correct one when filling out the reward documentation.
 
   
 
 
 

Q: How can I obtain an Invoice?

A: You should contact the place where you made the purchase. Most resellers and vendors can reprint a sales receipt for you, especially if you paid with a credit card and know the exact date of your purchase. Also, a packing slip may be substituted for an invoice if it includes your bill to and ship to address, where and when the item was purchased, what was purchased as well as the purchase date.
 
   
 
 
 

Q: Does my invoice have to match my reward mailing address?

A: Yes. The information on the invoice must match the information on the reward form. The terms and conditions specify that reward offers are limited to one reward per person, billing address, company, household and receipt/invoice during the eligibility period. If the terms and conditions are not met, the reward will not be processed.
 
   
 
 
 

Q: How do I reprint my reward form?

A: Your reward form may be reprinted at any time. Simply click on Track Your Reward at the dexcom.4myreward.com website and enter your reward tracking number or the email address that was used during the registration. Once on the reward status page, click on Print Your Reward to view and print your original reward form. You may now reprint the form, sign it, and send in the required documentation.
 
   
 
 
 

Q: Do I need to have a computer to submit a reward?

A: If you are registering online, you will need access to a computer in order to obtain your reward form and register in our system. You will also need an email address to receive updates regarding your reward status. Otherwise, you will need to send the reward form you have received with proper documentation.
 
   
 
 
 

Q: What if I don't have an email address?

A: If an email address is not provided, we have staff available to help you. Please call 855-977-1950 or email us at Dexcom@help.4myreward.com for assistance.
 
   
 
 
 

Q: How can I check the status of my reward?

A: As the status of your reward updates, you will receive updates via email. You may also enter your tracking number or email address on the Track Your Reward page to see your current status. If you are still having trouble, you may email your inquiry to Dexcom@help.4myreward.com.
 
   
 
 
 

Q: How do I get my reward tracking number?

A: After completing the online portion of the reward application, you should receive an email within 24 hours allowing you to print the completed reward form and track your status. If you have not received your tracking code within 24 hours, you may email our customer service department at Dexcom@help.4myreward.com for further assistance. Please include all details on the reward that you are applying for.
 
   
 
 
 

Q: I applied Online but did not receive an email confirmation. What should I do?

A: Email confirmations are generally sent within a few minutes of application submission, however in many cases it may take longer for delivery. If you haven't received your email confirmation 1 hour after applying you should first check your SPAM or Junk Mail folder as some Internet service providers, especially smaller providers, employ browsers or other utilities which may erroneously identify your confirmation email as SPAM and block its delivery. Using an email account from a popular provider such as MSN, Yahoo, Hotmail or Gmail normally prevents blockages that may occur with smaller providers. If you haven't received your confirmation email after 24 hours or require assistance in changing your registered email address, please contact our customer service department at 855-977-1950 by having tracking number ready or by email at Dexcom@help.4myreward.com. We apologize for any inconvenience this may have caused.
 
   
 
 
 

Q: I couldn't find the answer to my Question. What do I do now?

A: Please contact our customer service team at Dexcom@help.4myreward.com. We will be happy to assist you!
 
   
 
 

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